Return & Exchange Policy
Please send an email to with a message about the reason for your return. We are more than happy to help you!
Expect an email reply between these times:
Monday-Friday 8:00AM and 6:00PM EST
Privacy & Safety
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
To all of our lovely customers, we appreciate your patience and generosity for purchasing from Sirena’s Secret.
We would like to remind you all about shipping and handling:
Free local delivery can be between 3-6 business days after you receive an order confirmation.
As for shipping outside of our local area, we ask for 6-8 business days to allow preparation and handling.
We would also like to remind you that business days consist of Monday through Saturday and holidays are not included.
- Credit / Debit Cards